Privacy Policy

Our Contact Details

The Type of Personal Information We Collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details), email addresses

How We Get the Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To enable Clear the Ear to contact you

We may share information with your GP or other health professionals, with your permission.

Lawful Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

1. Your consent and you are able to remove your consent at any time. You can do this by contacting us
2. We have a legal obligation

How We Store Your Personal Information

Your information is securely stored.

We keep information such as:

• Full name and address
• Date of birth
• Telephone numbers/email address
• Date of consultation
• Any relevant medical conditions disclosed on our risk assessment form
• Any medication you are currently taking

We retain this information for twelve months after your treatment has ended. We will then dispose of your information by deleting it from our electronic database.

Your Data Protection Rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Clear the Ear if you wish to make a request.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Clear the Ear.

You can also complain to the ICO if you are unhappy with how we have used your data.